Terms and Conditions
These are priced per item based on weight and value; Special rates apply for bulk orders. Prices quoted for deliveries are for UK mainland only and not for Northern Ireland, Channel Islands, Scottish Highlands and Islands. These areas all incur higher delivery surcharges and in some instances, a different courier.
We reserve the right even after confirming your online order via email to obtain quotes from delivery companies for the cost of delivery of your item and if delivery cost is found to be more than the price previously charged to give you the option to pay the extra to have it delivered or to have a full refund. We will not be obligated to deliver the item at the previously charged price and put us in a loss making situation. Items that are purchased for delivery outside of the United Kingdom will be invoiced to include the delivery costs as advised before purchase. The buyer shall be responsible for all import duties, taxes or tariff charges levied by the country of delivery.
Returns/ Refunds Policy.
Buyers can cancel their order within 14 days of the delivery date. A return request email has to be sent to firstname.lastname@example.org, by the buyer and acceptance by us by return email before returning an item. The item has to be returned within 7 days of the return request being accepted in its original packaging, unused and in the same condition it was received. It is the buyer’s responsibility to ensure the item is/are returned via a secure method. Refunds will only be issued once the part has been received and inspected by us. Original and return shipping costs will not be refunded.
Refunds to your account will be made within 7 working days of receipt of your returned purchase providing the above conditions are met.
Faults in material or workmanship displaying after use are dealt with via the warranty procedures that are published in your user manual.
You must take responsibility for checking over the goods and unpacking whilst the delivery driver waits if necessary. In the unlikely event that the goods received are faulty or damaged, you must sign for the goods as damaged. If you sign to say that they are received in good condition we must assume that they were in good condition when delivered or you have confirmed acceptance of the goods in this damaged condition and we will not be able to rectify any fault how so ever caused or make any payments of compensation. You must notify us within 24 working hours of delivery by email or telephone or else a damage claim may not be possible. Depending upon the extent of the fault / damage, you may be sent a replacement you will be asked to return the goods in their original packaging (where possible) to our address (see our contact page). In the event that you are asked to return the goods, you will be offered a refund or replacement, providing there is no evidence of misuse.
Your Delivery Instructions.
For your convenience we offer you the ability to stipulate delivery instructions to our courier. We will pass these on to the courier but should your instructions for example, indicate the courier to ‘leave in a certain place if not in’ then you are considered to have accepted responsibility for any miss appropriation of your parcel following delivery.
Our products are warranted for the period stated on our website. That warranty is a ‘return to base’ warranty. By this we mean the charges for the postage and packaging of the defective item/s shall be at the cost of the owner.
Our Commitment to Privacy
- the types of personal information which we hold;
- the purposes for which we hold personal information;
- how we use the personal information which we hold;
- for how long we hold personal information; and what procedures we have in place to protect your privacy.
What Personal Information Do We Retain?
We retain the following personal information:
- Information which individuals and entities provide to us when using this website (i.e. their names, postal addresses, telephone numbers, e-mail addresses and credit/debit card information in line with PCI & DSS standards – please see following website for Information regarding compliance -https://www.pcisecuritystandards.org/security_standards/index.php );
- information obtained by us through users visiting this website.
Why Do We Retain Personal Information?
We retain information which you provide to us for our own administrative, sales, marketing and product development purposes. Depending on the information which you have provided to us, we may contact you by letter, e-mail, fax, telephone or SMS. If you would rather not be contacted by us, please let us know at the address noted below.
We use information obtained by us through users visiting this website for our own administrative, sales, marketing analysis and product development purposes.
Customers will not be contacted by us unless it relates to a current or past purchase or an enquiry from a customer. Unless we have your prior consent, we shall not sell, rent, trade or share any personal information which we hold except that:
- We may disclose information which is retained by us where required to do so by law or in connection with legal proceedings;
- We may disclose aggregate statistics to third parties which are made up from statistics in respect of individual persons but these statistics will not include any personally identifying information;
- We transmit credit/debit card information to the appropriate credit card company when we process payment for sales; and we may disclose personal information to our legal, accounting, marketing or other professional advisers, our website hosts and our courier, postal or transport providers (names and addresses, product description and value only in the latter case).
- We will pass on contact details to our delivery agents in order to complete your order.
How Long Do We Hold Personal Information?
We will hold on to any personal information for our customer records and for HMRC only. Under the current HMRC legislation we must retain that information for a minimum of 7 years. We will not disclose this information to any third party outside of our organisation unless legally required to do so.
Procedures We Use to Protect Your Privacy.
We undertake to process the personal information which we collect in accordance with the applicable laws on data protection.
We have strict security procedures covering the storage and disclosure of your information (although we do not warrant that this is the case) in order to prevent unauthorised access. This means that we may ask for proof of identity before disclosing personal information to you.
We hold computerised and electronic personal information on computers and/or Compact discs or memory sticks and/or a server held at either the address noted below or on the server of our computing service provider Wilkins Computing Services Limited, 38B High Street, Keysham. Bristol (Reg No 8500967). We also hold tangible (or 'hard copy') personal information at the address noted below. From time to time, certain Compact discs or memory sticks or tangible (or 'hard copy') personal information may be transported by us to or from the address noted below.
This website contains links to other websites. Equally, other websites may provide links to this website. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage you to read the privacy policies, if any, of each and every website which you use.
Please note that the Internet is not a secure medium. When submitting personal information to us using the Internet, your details may not be secure from access by third parties. The submission of personal information to us using the Internet is therefore made at your own risk.
You are entitled in law to receive a copy of personal information or data about you which is held by us on payment of £10 (or such other sum as may be prescribed by law from time to time).
We will also, on written request from you, amend any personal information which we hold about you. Where we amend the personal information which we hold about you, we will generally retain a copy of the previous version for our records. However, as noted above, we will not hold on to any personal information for any longer than is necessary for the purposes noted above.
You can contact us at the following address:
7 Cotswold Drive
Additional Important Points
Any feedback on our website may be published at our discretion. Should we publish we will remove any personal or identifying information.