Terms and Conditions


Delivery charges:

These are priced per item based on weight and value; Special rates apply for bulk orders. Prices quoted for deliveries are for UK mainland only and not for Northern Ireland, Channel Islands, Scottish Highlands and Islands. These areas all incur higher delivery surcharges and in some instances, a different courier.

 

We reserve the right even after confirming your online order via email to obtain quotes from delivery companies for the cost of delivery of your item and if delivery cost is found to be more than the price previously charged to give you the option to pay the extra to have it delivered or to have a full refund. We will not be obligated to deliver the item at the previously charged price and put us in a loss making situation. Items that are purchased for delivery outside of the United Kingdom will be invoiced to include the delivery costs as advised before purchase. The buyer shall be responsible for all import duties, taxes or tariff charges levied by the country of delivery.

 

Returns/ Refunds Policy.

 

Buyers can cancel their order within 14 days of the delivery date. A return request email has to be sent to sales@locknlevel.co.uk,  by the buyer and acceptance by us by return email before returning an item. The item has to be returned within 7 days of the return request being accepted in its original packaging, unused and in the same condition it was received. It is the buyer’s responsibility to ensure the item is/are returned via a secure method. Refunds will only be issued once the part has been received and inspected by us. Original and return shipping costs will not be refunded.

 

Refunds to your account will be made within 7 working days of receipt of your returned purchase providing the above conditions are met.

 

Faults in material or workmanship displaying after use are dealt with via the warranty procedures that are published in your user manual.

 

Faulty/Damaged goods

You must take responsibility for checking over the goods and unpacking whilst the delivery driver waits if necessary. In the unlikely event that the goods received are faulty or damaged, you must sign for the goods as damaged. If you sign to say that they are received in good condition we must assume that they were in good condition when delivered or you have confirmed acceptance of the goods in this damaged condition and we will not be able to rectify any fault how so ever caused or make any payments of compensation. You must notify us within 24 working hours of delivery by email or telephone or else a damage claim may not be possible. Depending upon the extent of the fault / damage, you may be sent a replacement you will be asked to return the goods in their original packaging (where possible) to our address (see our contact page). In the event that you are asked to return the goods, you will be offered a refund or replacement, providing there is no evidence of misuse.

 

Your Delivery Instructions.

 

For your convenience we offer you the ability to stipulate delivery instructions to our courier. We will pass these on to the courier but should your instructions for example, indicate the courier to ‘leave in a certain place if not in’ then you are considered to have accepted responsibility for any miss appropriation of your parcel following delivery.

 

Warranties

 

Our products are warranted for the period stated on our website. That warranty is a ‘return to base’ warranty. By this we mean the charges for the postage and packaging of the defective item/s shall be at the cost of the owner.

 

Company Privacy Policy

 

Our Commitment to Privacy

Delter Culson limited (a company incorporated under the Companies Acts (company number 08319520) and having its registered office at 7 Cotswold Drive Leighton Buzzard, Beds are committed to ensuring that your privacy is protected when personal information about you is provided to us. Delter Culson Limited shall be referred to as "we" or "us" throughout this Privacy Policy.

 

Please read this Privacy Policy carefully.  It explains:

  • the types of personal information which we hold;
  • the purposes for which we hold personal information;
  • how we use the personal information which we hold;
  • for how long we hold personal information; and what procedures we have in place to protect your privacy.

 

What Personal Information Do We Retain?

We retain the following personal information:

  • Information which individuals and entities provide to us when using this website (i.e. their names, postal addresses, telephone numbers,  e-mail addresses and credit/debit card information in line with PCI & DSS standards – please see following website for Information regarding compliance -https://www.pcisecuritystandards.org/security_standards/index.php );
  • information obtained by us through users visiting this website.

 

Why Do We Retain Personal Information?

We retain information which you provide to us for our own administrative, sales, marketing and product development purposes. Depending on the information which you have provided to us, we may contact you by letter, e-mail, fax, telephone or SMS.  If you would rather not be contacted by us, please let us know at the address noted below.

We use information obtained by us through users visiting this website for our own administrative, sales, marketing analysis and product development purposes.

 

Customers will not be contacted by us unless it relates to a current or past purchase or an enquiry from a customer. Unless we have your prior consent, we shall not sell, rent, trade or share any personal information which we hold except that:

  • We may disclose information which is retained by us where required to do so by law or in connection with legal proceedings;
  • We may disclose aggregate statistics to third parties which are made up from statistics in respect of individual persons but these statistics will not include any personally identifying information;
  • We transmit credit/debit card information to the appropriate credit card company when we process payment for sales; and we may disclose personal information to our legal, accounting, marketing or other professional advisers, our website hosts and our courier, postal or transport providers (names and addresses, product description and value only in the latter case).
  • We will pass on contact details to our delivery agents in order to complete your order.

 

Should we wish to use your personal information for a purpose not permitted under this Privacy Policy, we will contact you to seek your consent.

 

How Long Do We Hold Personal Information?

We will hold on to any personal information for our customer records and for HMRC only. Under the current HMRC legislation we must retain that information for a minimum of 7 years. We will not disclose this information to any third party outside of our organisation unless legally required to do so.

 

Procedures We Use to Protect Your Privacy.

We undertake to process the personal information which we collect in accordance with the applicable laws on data protection.

We have strict security procedures covering the storage and disclosure of your information (although we do not warrant that this is the case) in order to prevent unauthorised access.  This means that we may ask for proof of identity before disclosing personal information to you.

 

We hold computerised and electronic personal information on computers and/or Compact discs or memory sticks and/or a server held at either the address noted below or on the server of our computing service provider Wilkins Computing Services Limited, 38B High Street, Keysham. Bristol (Reg No 8500967).  We also hold tangible (or 'hard copy') personal information at the address noted below.  From time to time, certain Compact discs or memory sticks or tangible (or 'hard copy') personal information may be transported by us to or from the address noted below.  

 

This website contains links to other websites.  Equally, other websites may provide links to this website. Please be aware that we are not responsible for the privacy practices of such other websites.  We encourage you to read the privacy policies, if any, of each and every website which you use.

 

Please note that the Internet is not a secure medium.  When submitting personal information to us using the Internet, your details may not be secure from access by third parties.  The submission of personal information to us using the Internet is therefore made at your own risk. 
 
You are entitled in law to receive a copy of personal information or data about you which is held by us on payment of £10 (or such other sum as may be prescribed by law from time to time).

 

We will also, on written request from you, amend any personal information which we hold about you.  Where we amend the personal information which we hold about you, we will generally retain a copy of the previous version for our records.  However, as noted above, we will not hold on to any personal information for any longer than is necessary for the purposes noted above.

You can contact us at the following address:

 

7 Cotswold Drive

Leighton Buzzard

Beds

LU7 2UQ


Additional Important Points

 

By entering this website, you are accepting the terms of this Privacy Policy.

 

If we change our privacy policy while this website remains active, we will post the new Privacy Policy on this website.  This Privacy Policy was last updated on July 2016.

 

We welcome your views about our website and our Privacy Policy. If you would like to contact us with your views, please write to us at the address noted above.

 

Any feedback on our website may be published at our discretion. Should we publish we will remove any personal or identifying information.

 

 



Customer Comments

For all comments - Click here

What a great piece of kit. Only an Engineer would appreciate the robust build quality and the elegant solution to... Read More
Richard Shepshed

Great service, even better product. So easy to use, robust and strong. I tried it under the back wheel of my... Read More
Bob Essington

Buying our first caravan last year was a leap in the dark for us. Reading stories of levelling the van... Read More
ChrisP28 Newhaven East Sussex UK

What a great piece of kit. It is so easy to use and a lot lighter to carry than levelling... Read More
Mitch Derbyshire

Been using for quite awhile now and I'm type of person needs to test before comment but must say great... Read More
Paul (eterniti ib4) Lower gornal

We bought one earlier this year and used it in France and Spain, its the easiest system I've come across... Read More
davebakerpurton Purton Nr Swindon

My twin axle Lock 'n' Level has arrived, as promised.  A very good service. Many thanks for all your help.


andrew exeter

Super fast delivery very impressed .Used the Lock'n'Level for the first time last week on a site that last year... Read More
Wizal West Wittering

We have been using your product over the past 3 years as we live the dream and full time it... Read More
Thomson's Travels Currently France

Just used the device for the first time. It does, "Exactly what it says on the tin". Much Easier than... Read More
Bazzo South yorkshire

Excellent bit of kit now that I have an accurate pressure gauge!!! First time I used I couldn't lift sufficiently... Read More
Gary Chesham

Hi used this for the first time last weekend in Baltic Wharf and purposely choose a non level pitch to... Read More
Den Cardiff

After passing a stand at the NEC I took a second look, WOW, I thought let's see what this guy... Read More
Adrian Wednesbury

Hi love the product one of my best caravan purchases by far.  Is there any where to buy spare dust... Read More
Steve Leicester

Just used my Lock’n’Level for the first time.  I thought a quick email to say how... Read More
K.S. Essex

Hi Derek and Terry. Just saw your advert in The C.C. Magazine, and it reminded me to write. Well after... Read More
Steve Towcester

Hi Terry Sorry I didn't reply before. Ordered a twin Lock 'n' Level while you were at N E C show.... Read More
Grandad Norfolk

Been using the Combo regularly in its minimum and maximum combinations for 6 months as we always put both Alko... Read More
Kipper Crewe

Great invention, used locknlevel first time today, light rain and blowing a hoolie, chose pitch, manouvered van onto leveller with... Read More
Alison Oban

Sorry that I have not replied sooner, but isn't it Murphy's Law that says when you buy something useful the... Read More
Tillydog Eastwood, Nottingham